Deliveries during COVID-19
Due to COVID-19, social distancing and supplier delays we are currently seeing an average of a 14-day turnaround. Normally its only a few days.
Post lockdown we'll return to the following estimates for dispatch.
At We Love These, the general principle is:
If we have the item in the building, we'll dispatch it the same day.
Below is a further explanation as to how our dispatch estimates. These are shown in your basket before you order and are confirmed on your order acknowledgement email.
We operate an automated stock tracking system to keep track of the 100's of permutations of garment we supply. The computer system uses the rules below to set the estimated dispatch date. Where we speak about out of stock, this means that the item is either not stocked in the colour/size chosen or it is stocked but all the ones we have been allocated to other customers.
When you add items into your basket, your order falls into one of 4 groups, each with a corresponding dispatch estimate.
- All of the order is IN STOCK, and your order BEFORE 2pm
Dispatch estimate is then set as TODAY...
- All of the order is IN STOCK, and your order is AFTER 2pm
Dispatch estimate is set as TOMORROW (if after 2pm on a Friday then dispatch will be the following Monday)
- Order is NOT IN STOCK, time is BEFORE 3:45pm
Dispatch estimate is set as TOMORROW (if before midnight on a Saturday then dispatch will be the following Monday)
- Order is NOT IN STOCK, time is AFTER 3:45pm
Dispatch estimate is set as THE DAY AFTER TOMORROW. (if after midnight on Saturday then dispatch will be the following Tuesday)
Update: May 2020 - Coronavirus (COVID-19)
Due to COVID-19, supplier delays and social distancing needs we are currently seeing a 14-day turnaround on orders. Normally despatch is only within days of receiving your orders.
Your order will be processed as soon as we receive your garments.
We will keep you up to date if any more issues arise with your order.
As soon as your order is printed and dispatched you will receive a dispatch email from us.
Our system has been updated to have an understanding of the available production slots, so at peak times, you may find that dispatch estimates are longer than quoted above. For urgent orders, we will always try to order as soon as you can. We have made the change to improve the accuracy of estimated dispatch dates.